Florence Cathedral

Once you’ve completed your purchase, you’ll receive a confirmation email with the details of your booking.

Tickets will be sent by email up to 24 hours before your visit or, if you book less than 24 hours in advance, up to 1 hour beforehand.

For guided tours, tickets may be collected directly at the meeting point. If you book a combined experience, you may receive tickets for each monument separately and at different times.

All visitors must present an original, valid identity document. The details must match those provided at the time of booking, as tickets are issued in the visitor’s name.

Photocopies or digital copies of the document are not accepted. Minors must also carry their own identification and be accompanied by an adult.

No. Once the booking request has been made, it is not possible to change the name, date or time, nor to cancel the tickets. Nor are returns or refunds permitted for personal, medical, work-related or travel cancellation reasons.

These terms and conditions are displayed during the purchase process and must be accepted before finalising the booking.

The only exception is if the monument is closed. In that case, you will automatically receive a 100 per cent refund of the ticket price via the same payment method used for the purchase.

With Feel the City, you can check the latest availability for visiting this monument and book easily and securely. You’ll receive confirmation of your purchase once you’ve completed your booking, along with clear instructions and all the information you need to prepare for your visit with peace of mind.