Opening hours
Sept 30 - Mar 3109:30 - 17:00Monument evacuation time 17:45
Apr 1 - Sept 3009:30 - 19:00Monument evacuation time 19:45
Closed: Jan 1, Aug 15, Dec 25.
Courtyards, palaces, gardens and unique corners in one of Seville’s most important monuments.
The Royal Alcázar of Seville is one of Spain’s most emblematic monuments. Its palaces, courtyards and gardens reflect centuries of history and different cultural influences.
Due to high demand, we recommend booking your tickets in advance to secure availability.
Closed: Jan 1, Aug 15, Dec 25.
You must present an ID card or passport to enter. Children under 13 must be accompanied by an adult.
The access time may vary by up to ±90 minutes within the selected time slot, depending on availability.
For some visits, tickets are delivered directly at the meeting point indicated after booking. It will be informed in the booking confirmation email.
The route is accessible for people with reduced mobility and can be done in a wheelchair. Manual wheelchairs are also available free of charge. Scooter use may be limited in some areas.
Accessible toilets are available.
If you need additional assistance, you can contact us before your visit.
For guided visits
Meet your guide at Plaza del Triunfo, next to the Immaculate Conception Monument.
For visits without a guide
Enter directly with your digital ticket.
Please arrive 15 minutes before your scheduled entry time.
1. Booking confirmed
After completing your purchase, you will receive a booking confirmation email. After completing your purchase, you will receive a booking confirmation email. If you have purchased personalized tickets, you will always receive a form to complete your personal information via email, WhatsApp, and SMS. It is essential to complete this form within 30 minutes of booking in order for the tickets to be issued correctly.
2. Ticket delivery
Our delivery commitment is:
● Up to 24 hours before the visit for advance bookings.
● Up to 1 hour before the visit for bookings made less than 24 hours in advance.
When the tickets are available, you will receive your ticket by email and, additionally, we may send it via WhatsApp and/or SMS for your convenience. Furthermore, 24 hours before your visit, you will receive an automatic reminder through the same channels.
3. Exception: tours with in-person ticket delivery
For guided tours, tickets are not sent in advance, as they are delivered directly by the guide to our client.
● Delivery takes place at the meeting point on the day and time of the visit.
● The client must go to the meeting point indicated in the confirmation email.
The type of tour purchased (digital delivery or in-person delivery) is clearly indicated in the booking confirmation email sent immediately after purchase.
If you make a booking with an audio guide, you must follow the instructions provided in the booking confirmation email for download or collection.
Yes, no problem. Tickets can be presented in any digital format as long as the QR code is clearly legible.
No, as established in Law 3/2014 of 27 March, which amends the consolidated text of the General Law for the Protection of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of 16 November. As stated in Article 103, regarding exceptions to the right of withdrawal: 1. The provision of services related to leisure activities if the contracts provide for a specific date or period of performance.
